Read through some commonly asked questions about Newcastle Transport. Can't find what you're looking for? Contact us for further assistance.
What is Newcastle Transport?
Newcastle Transport is the new integrated transport service for Newcastle, responsible for running buses, ferries and, from 2019, light rail. Newcastle Transport will be run by Keolis Downer, Australia’s leading integrated transport operator.
What is the area covered by Newcastle Transport?
Newcastle Transport covers the previous Newcastle Buses and Ferries service area, including the Newcastle local government area and Newcastle harbour, and the eastern part of Lake Macquarie, between Adamstown Heights and Swansea Heads.
When did Newcastle Transport take over services?
Newcastle Transport started running buses and ferries in July 2017 and will overhaul bus and ferry timetables in early 2018.
There will be no changes to bus and ferry timetables in 2017.
Our focus is on optimising the current Newcastle bus and ferry network and providing high quality customer service, while we engage with Novocastrians to inform the final network design.
What service improvements will be delivered?
Newcastle Transport will deliver a transport solution tailored to local needs, guaranteeing better, more frequent services. Improvements include:
- Buses will cover more ground and there will be higher frequency services on key corridors.
- Higher ferry frequency during the day, with services every 15 minutes.
- Ferry refurbishment.
- High frequency light rail, with services every 7.5 minutes.
- ‘Clock face’ timetables that make the timetable easier to use and remember.
- Increased operating hours and weekend night owl services.
- New ‘on-demand’ bus services during off peak periods in certain areas.
Will there be any change to the routes and timetables?
There will be no change to bus and ferry timetables in 2017.
Newcastle Transport will continue to work with the community, government and other key stakeholders to improve the network, and will develop improvements to services for implementation in January 2018.
Who will be responsible for fares and ticketing?
Fares will continue to be set by the NSW Government and will remain part of the Opal system.
Will there be any changes to the Newcastle CBD Fare Free Zone?
The Government has made a commitment that there will be no changes to the Newcastle CBD Fare Free Zone until improvements are implemented.
How I can get involved in the future of transport in Newcastle?
We want to hear your thoughts on how Newcastle’s public transport network can be improved.
The Voice of Newcastle program is how everyone can play a part in informing final network design.
How do I do to give feedback or make a complaint?
Your feedback is important to us. We are committed to working with you to make Newcastle Transport your first choice of travel. Visit our enquiries and feedback page to provide feedback or to make a complaint.
Where do I find out about lost property?
Property found onboard our buses is kept at Hamilton bus depot. To make an enquiry or arrange a collection see our lost property section.