Newcastle Transport

On Demand

On Demand

On Demand

A new way to travel: choice, convenience, accessibility.

Newcastle Transport On Demand guarantees you a convenient and more personalised travel experience in and around your local community.

The On Demand bus trial will operate in addition to existing routes in Dudley, Whitebridge, Mount Hutton, Windale, Tingira Heights, Eleebana, Warners Bay, Gateshead, and Charlestown areas.
 

It’s easy to book. Give it a go by following these three steps:

1.  Download the Newcastle Transport On Demand App from the App Store or from Android or call 1300 590 506.

2.  Let us know your pick up location - whether near your front door or corner, and tell us where you want to go.

3.  Track your bus and head to the pick up location.

Please see our Terms and Conditions, and Privacy Statement

FAQs

When does the On Demand service run?

This new service is available from 9am to 4pm on weekdays, 7am to 6pm on Saturday and 9am to 6pm on Sunday.

What does it cost?

There will be an introductory fare of $3 per one-way trip for the duration of the trial.

Concession fares of 50% also apply to this service.

It is important to note that this price doesn’t include the onward journey from the Transport Hub.

What if i don't have a smartphone?

People who do not have a smartphone can book the service by calling our contact centre on 1300 590 506 or visit the Newcastle Transport Hub.

Can I just catch my normal bus instead?

Yes. The Newcastle Transport On Demand bus trial will operate in addition to existing bus services that currently service the area.

What are the payment options?

The first journey will require a little bit of time to register a profile. Once this initial registration has taken place all subsequent bookings will be far more efficient as the system will be able to link your trip with your profile.

You can pre-pay by credit card or pay cash to the driver.
Opal cards cannot be used for the trial.

Can I make multiple travel bookings?

Yes, the booking system allows you to book multiple trips at once so that you can plan ahead up to 3 months in advance.

Your payments will be collected at the time of your booking so please remember to cancel or change bookings made in advance if your circumstances change.

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