Tickets and Opal
Tickets and Opal
Opal is your ticket to getting around on public transport.
Keep and reuse it to pay for travel on public transport. Once you have your Opal card, just add value, then tap on and tap off to travel.
Get an Opal card in Newcastle
Adult and Child/Youth Opal cards are also available at the Newcastle Transport Hub at 152 Hunter Street, Newcastle.
Gold Senior/Pensioner and Concession Opal cards are available to order from transportnsw.info
There are lots of benefits of using an Opal card, includig cheaper fares and daily and weekly fare caps. To learn more visit transportnsw.info
For information about Opal fares visit transportnsw.info
Concession and eligibility
You may be eligible for a concession fare. For information, visit transportnsw.info
Newcastle fare free zone
The NSW Government has made a commitment that there will be no change to the Newcastle CBD Fare Free Zone until improvements are implemented.
Newcastle Transport will continue to operate the Fare Free Bus Zone in the city centre of Newcastle between 7.30am and 6.00pm, seven days per week. The Fare Free Zone extends from Selma Street in the west, north to the Tree of Knowledge corner (Hannell Street Wickham) and east to Newcastle Beach and Nobby’s Beach. From there it loops south into Darby Street, along Bull Street and then back to King Street.
Normal fares apply outside the specified hours and the Fare Free Zone.
You do not have to tap on and off with your Opal card when you are travelling within the boundaries of the Fare Free Zone. You do have to tap on and off with your Opal card for the following:
- Your journey starts outside of the Fare Free Zone and you complete your journey outside of the zone.
- Your journey starts in the Fare Free Zone and you complete your journey outside the zone.
- Your journey starts outside the Fare Free Zone and you complete your journey within the zone.
For more information, visit transportnsw.info
Opal Customer Care
Opal card for Adult aged 16 years and over, full fares
Children aged 4 – 15 years are entitled to concession fares on public transport in NSW.
Eligible secondary students aged 16 years and older also pay concession fares with their proof of entitlement card.
Children aged 3 years and under travel free on public transport.
The School Opal card is for eligible primary and secondary school students and provides free or concession travel on public transport between home and school.
If you have a Seniors Card or Pensioner Concession Card issued by any Australian state or territory, or NSW War Widower/ers Card, you are entitled to concession fares on public transport in NSW. You are also entitled to concession fares if you're an eligible asylum seeker. You must carry your proof of entitlement when travelling on a concession fare or you may be fined.
If you are an eligible NSW tertiary student, apprentice, trainee or jobseeker you are entitled to certain concession fares on public transport in NSW. When travelling on a concession fare, you must carry your proof of entitlement card or you may be fined.
If you have a Vision Impaired Person's Travel Pass, you are entitled to free travel on public transport in NSW. Your attendant may also travel free if your Vision Impaired Person’s travel pass is endorsed Plus attendant. Ex defence with service-related disabilities as well as war widows and widowers are also entitled to a range of free or concession travel.
Opal single trip tickets are single-use tickets for ferry trips. You must tap on and tap off when travelling with an Opal single trip ticket
Opal single bus ticket are tickets that you can purchase from the driver on board the bus. Customers do not need to tap on or tap off with Opal single bus ticket. Opal single bus tickets are not available on pre-pay services.
It is an offence to travel on public transport in NSW without being in possession of a valid ticket.
You must carry your Concession Card when travelling on a concession fare as proof of entitlement or you may be fined.
Newcastle Transport Authorised officers and NSW Police officers are responsible for ensuring ticketing compliance and patrolling public transport. They have the right to ask to see your ticket and concession entitlement at any time. They can carry Opal card readers to check your balance, recent transaction history and the card type (e.g. Adult, Senior/Pensioner, Concession or Child/Youth).
Depending on the circumstances, they have the authority to issue an official caution. While this does not require the payment of a penalty notice, your details will be recorded and a penalty notice may be issued if you are found to be committing a similar offence in the future.
If you are caught travelling without a valid ticket, not paying the correct fare or travelling using a concession ticket without being in possession of your proof of entitlement card, you may be issued with a fine of $200 (Maximum $550).
Official cautions and penalty notices are either sent by mail to your residential address, or issued on the spot.